We Care About Offering You Value
We offer high-quality and comprehensive inbound and outbound services at variable pricing models suitable for businesses of all sizes.
From one of New York’s biggest transportation and logistics companies to a top-managed care organization, successful businesses trust us. You can rely on Roslin to handle your business carefully and securely. Our goal is to help you build your customer base, increase brand awareness, drive customer loyalty, and ultimately grow your business.
With our team working for you, you’ll find value in our partnership in a multitude of ways.Here are some of the benefits we bring to the table.
Saving
Variable pricing model will match any budget, large or small
Save up to 50% on payroll, taxes, vacation pay, recruiting, hiring, and managing staff with global outsourcing while doing businessaccording to U.S. legislation
Infastructure
State-of-the-art equipment and software
Twilio and Amazon Web Services (AWS) guarantee outstanding security, uptime, and backup
High-quality VOIP (Voice Over Internet Protocol) technology enables transmissions at the same speed as a traditional phone line with 100% clear and audible voice quality
In-house private branch exchange (PBX) system for handling and routing inbound calls
Commitment to reducing fixed costs with ongoing investment into other assets
Talent
Multicultural, highly skilled, and deeply knowledgeable customer service team
Our team speaks English, Russian, and other languages
95% of our agents have a college-level education with comprehensive knowledge of written and spoken English
Agents receive regular training in customer service and sales negotiation
Retaining talent is a priority. Approximately 85% of our agents stay with our company for 12 months or longer
Flexibility
Variety of agent models: shared, blended, or dedicated agents for your business
Outsource your entire customer service department or just certain functions to an adaptable team
Agents in two locations, New York City and Eastern Europe, to meet changeable service demands and your company’s objectives
Customization
Unique business services programs to meet your specific business goals
Adaptable software solutions to suit just about any business process or industry protocol
Agents trained for your specific business practices
Select and train your team and approve their performance before your program goes live
Security and data privacy
Protecting clients, customers, and employees is our priority.
Adapt securely to new technology
Monitor risks and threats
Comply with international regulations on data privacy
Seek new ways to guarantee your security
Scalability
With more than 100 agent seats and over 10,000 square feet of real estate still available, we can scale our services to 500 seats within 45 days.
Support services
Dedicated support team with a separate manager for your business
24 / 7 / 365 client support
Fully transparent, on-demand analysis and reporting
Access to call management and tracking tools that will monitor conversations and evaluate and improve your team’s performance