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We Care About Offering You Value

We offer high-quality and comprehensive inbound and outbound services at variable pricing models suitable for businesses of all sizes.

From one of New York’s biggest transportation and logistics companies to a top-managed care organization, successful businesses trust us. You can rely on Roslin to handle your business carefully and securely. Our goal is to help you build your customer base, increase brand awareness, drive customer loyalty, and ultimately grow your business.

With our team working for you, you’ll find value in our partnership in a multitude of ways.Here are some of the benefits we bring to the table.


Variable pricing model will match any budget, large or small

Save up to 50% on payroll, taxes, vacation pay, recruiting, hiring, and managing staff with global outsourcing while doing businessaccording to U.S. legislation


State-of-the-art equipment and software

Twilio and Amazon Web Services (AWS) guarantee outstanding security, uptime, and backup

High-quality VOIP (Voice Over Internet Protocol) technology enables transmissions at the same speed as a traditional phone line with 100% clear and audible voice quality

In-house private branch exchange (PBX) system for handling and routing inbound calls

Commitment to reducing fixed costs with ongoing investment into other assets


Multicultural, highly skilled, and deeply knowledgeable customer service team

Our team speaks English, Russian, and other languages

95% of our agents have a college-level education with comprehensive knowledge of written and spoken English

Agents receive regular training in customer service and sales negotiation

Retaining talent is a priority. Approximately 85% of our agents stay with our company for 12 months or longer


Variety of agent models: shared, blended, or dedicated agents for your business

Outsource your entire customer service department or just certain functions to an adaptable team

Agents in two locations, New York City and Eastern Europe, to meet changeable service demands and your company’s objectives


Unique business services programs to meet your specific business goals

Adaptable software solutions to suit just about any business process or industry protocol

Agents trained for your specific business practices

Select and train your team and approve their performance before your program goes live

Security and data privacy

Protecting clients, customers, and employees is our priority.

Adapt securely to new technology

Monitor risks and threats

Comply with international regulations on data privacy

Seek new ways to guarantee your security


With more than 100 agent seats and over 10,000 square feet of real estate still available, we can scale our services to 500 seats within 45 days.

Support services

Dedicated support team with a separate manager for your business

24 / 7 / 365 client support

Fully transparent, on-demand analysis and reporting

Access to call management and tracking tools that will monitor conversations and evaluate and improve your team’s performance

We will work hard to be your business partner in all aspects of customer service. Want to know more? Click the button below for more details.